Tonic VPS
Specials

A specials plan is a better price in exchange for a longer commitment. That trade is worth spelling out before you pay, rather than leaving it in a policy page you would have to go looking for.

The whole term is charged up front. Twelve, twenty-four or thirty-six months, paid at the time of order. There is no monthly option on this page.

The term is non-refundable once the server is running. If you cancel part way through, the remaining months are not refunded and not pro-rated. Treat a three-year plan as three years of spend, not as a monthly plan you can leave early.

If we cannot deliver, you get your money back. Where we are unable to provision the server you ordered within a reasonable timeframe and cannot offer a comparable replacement, you are refunded in full.

You can move up, not down. Upgrading mid-term is fine — we credit the unused value of your current term against the larger plan. That credit follows you to the new service; it is not paid out in cash. Downgrades mid-term are not available, so if you are torn between two tiers, ask us before ordering.

Renewal runs on an invoice, not a surprise charge. If you have not cancelled by the renewal date we treat the service as continuing, and a renewal invoice is generated automatically ahead of that date at the specials rate current at the time — which may be higher or lower than what you paid. Paying it renews the plan for another term. If you would rather not continue, cancel in the Client Area before the renewal date. A renewed term is prepaid and non-refundable on the same basis as the first.

These plans are unmanaged. We look after the hypervisor, the network and the hardware. The operating system, updates, security hardening and your application stack are yours.

The full terms are in section 9 of our Terms of Service and section 4 of our Refund Policy. Uptime commitments and service credits are governed by our SLA.